Chronic Care Management (CCM), Principal Care Management (PCM), Remote Physiologic Monitoring (RPM) and other care management programs are integral components of healthcare that support improved care for patients. CMS research data advises that as many as 2 out of every 3 Medicare beneficiaries have two or more chronic conditions. These connected care programs enable your care team to provide a new level of enhanced care coordination that patients with ongoing medical conditions require to stay healthier, longer. Please review the sample talking points below to learn how to inform patients of the benefits of enrolling in a connected care program.
Clinical Lead
Before engaging with the patient, make sure you and your team are prepared. The enrollment process should be patient-centered. As you perform program education, ensure the patient has an opportunity to ask questions and learn how the program can help them reach their health goals.
Sample Talk Track
“Your doctor asked me to speak to you today regarding a new service we are offering here at the practice. Your care needs have made you eligible for this service. Your doctor has recommended that you participate so he/she can monitor your ongoing health conditions more closely, in-between visits. The program is simple to use. Our team will receive health updates from you when you enter your health information using your smartphone, tablet or computer. It takes less than 2 minutes. Here are the benefits of joining the program:
Proactive monitoring helps identify warnings early and helps you stay out of the hospital
Constant contact in-between office visits with our dedicated care team
Offers convenience – you can connect to the doctor from a convenient location and will have less frequent office visits
You will receive a customized care plan, created to meet your health goals and keep you healthier, longer (CCM/PCM only)
Although patient cost-sharing does apply toward this service, most patients have little to no cost if they have supplemental or secondary health insurance. Program participation also aids in reducing the need for more costly services such as ER visits and hospital admissions.
Your doctor would like you to get started today. I’ll be happy to assist you with downloading the ChronicCareIQ mobile app or can send you an email or text to get your account setup and assist with answering your first set of questions before you leave the office. I’ll also explain how the program works in detail so you feel comfortable with how to report your health information and stay connected. “
Care Provider
Connected care is a group effort. Provider engagement is essential for patient participation. Advise your patients on the program(s) you are offering and explain the benefits and how it can help meet their health goals. This process should take less than minute! Your care team will explain the program components, technical details and complete program setup.
Sample Talk Track
“You have been identified as eligible for a new service we are now offering here at our practice. This helps me keep track of your health in between your visits. I want to help you stay independent and help keep you healthy and out of the hospital. This care management program is the best way to do that. We know that managing your ongoing medical conditions can be overwhelming but we are here to help. We will be asking you a set of questions that you will answer either daily or weekly in order for us to know how you’re feeling. I would like for you to speak with (Clinical Lead) regarding getting started with the program. He/she will give you all the details about participating in the program and will make sure you are setup before you leave today. I really believe this will be beneficial for you.”