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Other Device Vendors

Here are the other device vendors supported by CCIQ, along with helpful guides and resources for your reference.

iHealth Devices

ChronicCareIQ is proud to partner with iHealth Labs to provide medical device integration services. We are integrated with iHealth but it requires the patient to connect the iHealth app to CCIQ.

Getting Started

To integrate your iHealth devices with CCIQ, contact your CCIQ account manager or support team at [email protected] to activate this feature.

App Download

To set up an iHealth device, the patient will need to create an iHealth account and download the iHealth mobile app.

Apple Users

Search for iHealth in the App Store and install the app.

Download the iHealth mobile app for Apple

Android Users

Search for iHealth in the Google Play Store and install the app.

Download the iHealth mobile app for Android

iHealth Account Set Up

Now that the iHealth app is installed on the patient’s smartphone, begin the account setup process by following these simple steps:

  1. Launch the app by clicking the iHealth icon

  2. When prompted, click OK to Allow Bluetooth connection. This must be enabled to connect the device.

  3. Next, click Allow to enable notifications.

  4. For the iHealth device to track patient vitals, permission must be granted by the app. We recommend selecting Turn All Categories On.

  5. Once the data fields have been selected, click Allow.

  6. Swipe right on the screen until you are presented with a button to Start your healthy journey. Click the button to proceed.

  7. Next, an iHealth patient account will need to be created. Click the Create a new account button to continue.

  8. Complete the fields and click next.

  9. Enter the patient’s email address and have the patient enter a password. We recommend writing the password down for safekeeping.

  10. Click the Create My Account button.

  11. The page will display the Terms and Agreement for using the iHealth app. Have the patient read to the bottom of the screen and then click the box labeled, “By registering an iHealth account, you have read and agreed with iHealth’s Terms of Use and Privacy Policies.

  12. Upon agreeing to the terms, click OK.

Vie the iHealth Account Setup Guide

Linking the Patient’s iHealth Device with ChronicCareIQ

Now that the patient’s iHealth account has been created, the iHealth device will need to be linked to their ChronicCareIQ account. Follow these steps:

  1. Have the patient log in to ChronicCareIQ.

  2. The answer screen will prompt the patient to answer their health questions if they have not done so already.

  3. Navigate to the Home screen. Click the option to Manage your iHealth devices.

  4. Select the Continue to iHealth button. The iHealth sign-in screen will be displayed.

  5. Have the patient sign in to link the device.

Omron Devices

ChronicCareIQ is proud to partner with Omron Healthcare to provide medical device integration services.

Blood Pressure Monitors

ChronicCareIQ offers device integration with Omron Bluetooth Blood Pressure Monitors. This integration allows for a seamless collection of blood pressure readings.

Currently, ChronicCareIQ supports direct Bluetooth connection with 9 Omron Blood Pressure Monitors (7 upper arm monitors and 2 wrist monitors). While other Omron BP Monitors may work with the CCIQ mobile app, the 9 listed under the Patient Resources section have been tested and verified to work.

PLEASE NOTE: Omron device integration must be enabled for your account. Please contact your account manager or email [email protected] for information or questions regarding this feature.

Patient Resources

Below are links to Omron patient resources that may be shared with patients regarding the use of their device:

PLEASE NOTE: Omron devices CAN NOT bill for 99454 because they are patient-purchased Bluetooth devices (not recommended for use)

Blood Pressure Monitors – Upper Arm

Blood Pressure Monitors – Wrist

Omron Customer Support

Contact Omron Customer Support at 1-866-216-1333 or visit their Omron support site for resources.

Device Setup

Connecting Omron Bluetooth devices to the CCIQ app can be accomplished by following these simple steps:

  • Patients participating in the service will need to download the CCIQ mobile app and sign in

  • Once the account setup is complete, the patient will be prompted to “add a new Bluetooth device”

  • A list of devices will appear. Choose the appropriate device by touching the option on the screen.

  • Follow the instructions and click “OK”

  • Once pairing is complete, the screen will confirm the device(s) that is paired

  • The user will then be instructed to take a blood pressure measurement. Once complete, select “Done with measurement” to proceed. Alternatively, this step can be skipped if desired.

  • When the reading is received, it will display on the screen. Users have the option to accept or retake their measurements.

  • When multiple readings are available, a list will appear. End-users can select the measurements they’d like to accept and submit them to their care team.

  • In addition, a new Bluetooth Devices option is available on the CCIQ mobile app’s main menu

Body Trace

Body Trace Sales Contact

Contact Amit Ghia from Body Trace to start ordering new devices for your account

Ordering Body Trace Devices

To order devices for your patients, please contact Amit Ghia, [email protected], first. Once you’ve received your devices, please notify CCIQ Support, [email protected], to get them added to your CCIQ account.

Please note BodyTrace does not provide a standard price list, as pricing is determined based on purchase volume.

Devices Offered:

Cellular connected devices:

  • Blood Pressure & Cuff

  • Weighted Scale

Telli Health

CCIQ API (Device Measurements)

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