To enable the Spruce Health CallerIQ integration, follow these steps:
1. Contact Spruce Support
Reach out to Spruce Support at [email protected] or via your Spruce account manager to initiate the integration.
Please copy CCIQ Support at [email protected] with the following message:
Hello Spruce,
As an account admin, you have my permission to share call detail records data with ChronicCareIQ to complete the integration process.
2. Enable API Access
Make sure API access is enabled in your ChronicCareIQ account. This may require:
Administrator privileges
Spruce subscription to the Communicator Plan
Providing your Spruce account team with [credentials/token/URL]
3. Share Required Information
Provide the following to Spruce:
API key, endpoint URL, authentication credentials, patient identifiers
Any specific configuration requests (e.g., sync intervals, custom fields)
4. Confirm Activation
Spruce will notify you once the integration is active. At that point, you may begin seeing synced patient profiles, incoming messages, appointment data, etc., in your Spruce workspace.
Note: Setup times may vary depending on your access level and the partner system’s configuration. Please allow up to 1-3 business days for full activation.
For more information, please refer to this page: Spruce Health