As part of our CallerIQ functionality, ChronicCareIQ is pleased to offer our Spruce CallerIQ plug-in. Spruce Health is a large Healthcare messaging company that focuses on offering a solution for connecting patients to their care team. In addition to its messaging platform, Spruce Health also offers its phone solution.

If you have any questions or need support, reach out to Spruce Support at [email protected] or via your Spruce account manager to initiate the integration.

Also, please contact ChronicCareIQ Support at [email protected] if you have any questions or concerns.

We’re proud to partner with Spruce Health. When enrolling in a paid Spruce plan, please be sure to apply your promotion code during sign-up. You may claim the code here: CCIQ Partner Promo Code

All you need to do is have your account admin for your Spruce account. Please reach out to Spruce Support at [email protected] or via your Spruce account manager to initiate the integration.

Please copy CCIQ [email protected] with the following message:

Hello Spruce,
​
As an account admin, you have my permission to share call detail records data with ChronicCareIQ to complete the integration process.

Once the activation is complete, your implementation specialist will work with you to match your ChronicCareIQ users with their corresponding phone numbers and extensions so that CallerIQ can automatically capture your call times. If you need further assistance, please contact CCIQ Support at [email protected].

Spruce Health is a HIPAA-compliant platform that centralizes patient messaging and streamlines care coordination. Key features include automated call data integration via API, staff and conversation mapping to ensure calls link to the correct team member, and continuous background updates for workflow reliability. Integrating CCIQ with Spruce lets practices sync patient demographics, view clinical or administrative data within message threads, and connect scheduling, billing, or EHR tasks to daily communication workflows.

For more information, please refer to this page: Spruce Health Features

To set up the integration, contact Spruce Support and authorize sharing call data with CCIQ. Ensuring API access is enabled in ChronicCareIQ and providing Spruce with your API key, endpoint, credentials, and any custom settings. Once activated (typically 1–3 business days), patient profiles, messages, and appointment data will sync in your Spruce workspace.

For more information, please refer to this page: Spruce Setup Instructions

Once enabled, the integration automatically retrieves call data from Spruce using secure API connections. The system runs every minute, pulling in new conversations and call events, then maps them to the correct staff member and patient record in ChronicCareIQ.

Call records and conversation details are synced in near real time. Each conversation item (inbound/outbound calls, staff-initiated or answered) appears in Spruce under the Conversations section, tagged with the associated care team member. Updates in Spruce are reflected in ChronicCareIQ’s CallerIQ module for reporting and compliance purposes.

While the integration supports many key workflows, there are a few limitations to be aware of:

For more details, please contact ChronicCareIQ Support or your Spruce Account Manager.

You should see imported patients and updated information in your Spruce workspace. If you don’t, check Spruce access settings or reach out to Spruce Support.

In most cases, customization is limited. The integration allows syncing of key patient information, messages, and care activities, but specific data fields are predefined by the system. Full control over which fields are synced is not available, and some data types cannot be excluded or modified.

For more info, please contact ChronicCareIQ Support ot your Spruce Account Manager.

Yes. Spruce and ChronicCareIQ comply with all relevant security and privacy standards, including HIPAA.