Overview
Spruce Health is a HIPAA-compliant communication platform built to help healthcare providers streamline patient engagement, centralize messaging, and simplify care coordination.
Key Features:
Automated Call Data Integration – Retrieves and syncs call data from Spruce via API in near real time, ensuring more accurate records than file-based (SFTP) feeds
Staff & Conversation Mapping – Associates phone lines, member IDs, and external numbers with specific staff, so patient calls are correctly linked to the right care team member
Workflow Reliability – Runs continuously as a background service, updating the most recent call activity every minute, with options for manual execution and troubleshooting
By integrating CCIQ with Spruce, practices can:
Automatically sync patient demographics and contact information to reduce manual data entry
View important clinical or administrative data from [Partner Product] directly within the Spruce communication thread
Streamline daily workflows by connecting scheduling, billing, or EHR tasks with team messaging and patient communication on Spruce
For more information, please refer to this page: Spruce Health