What is CallerIQ?

CallerIQ (automated call logging) is a feature in ChronicCareIQ that collects information on phone calls placed and received by connecting to your practice’s telecom software. The information collected includes the external phone number contacted, the internal extension of the call, call start time, call duration, call hold time, and whether the call was transferred to another extension. For every unique call, CallerIQ runs an algorithm to match the call from a staff member’s telephone extension to a specific patient listed in the database and records the time duration spent in the patient’s audit log. For calls that cannot be matched automatically, CCIQ offers an easy-to-use Call Record Panel to manually resolve those calls.

To integrate CallerIQ with your telephone system, start by reviewing the CallerIQ Technical Specifications document to ensure your system can share call detail records (CDRs) with ChronicCareIQ. If your system is on our preferred vendors list, integration is automatic, requiring no setup. Otherwise, grant ChronicCareIQ administrator access to your telephone system or involve your IT team to review technical requirements. If questions arise, contact your Onboarding Specialist or email [email protected].

For more information, please refer to this page: How To Get CallerIQ Integrated With Your Telephone System

ChronicCareIQ customers can enjoy a 20% discount with RingCentral. With CallerIQ and RingCentral, activate the plug-in using your credentials to seamlessly integrate the systems. Once set up, you can make calls directly within ChronicCareIQ.

For more information, please refer to this page: RingCentral

We’re proud to partner with Spruce Health.

When enrolling in a paid Spruce plan, please be sure to apply your promotion code during sign-up.

For more information, please refer to this page: Spruce Health

Our CallerIQ feature is currently set up to easily work with the telecom vendors listed below:

CallerIQ can allow multiple plugins per account. Please contact your Account Manager or email [email protected] with any questions regarding our current plug-ins or potential plug-ins.

For more information, please refer to this page: Supported Telecom Vendors List

Explore comprehensive guides for using CallerIQ’s key features, including the Record Panel & Associated Tasks, Resolve Call Task, Exceptions List, and handling Unrecognized Staff Assignments on Call Reports. These tools simplify call tracking, task resolution, and staff assignment management for seamless operations.

For more information, please refer to this page: CallerIQ: How To Guides