How is Time Accrued?
This video explains how billing time is accumulated in ChronicCareIQ. It is helpful for users to understand how clinical time is accrued and documented in the system.
Summary of Time Accrual:
Three main ways you gain time:
Dashboard Time
Offline Time (added through logging calls/comments)
Chart Time
There is well-designed and intricate software to calculate time in several ways.
A process called the Work Duration Process is constantly running in the background to calculate the time for each logged-in staff user (clinical and provider).
As enough information becomes available, the process updates each user activity record with the amount of time. The time is calculated based on the difference between consecutive actions' timestamps. All records for non-staff members are ignored (like patients, clerical users, or support users). These types of non-clinical personnel time is not allowed per CMS guidelines.
User activities are classified into two broad types: View and Action.
Views accumulate time starting at records' timestamps.
Actions accumulate time ending at the records' timestamp.
As new records are processed, time is calculated from either the previous entry (Actions) or the next entry (View). These actions are logged in the patient chart's Audit Log as they are processed.
The full process of accumulating time, however, includes a potential delay between user activities and the accumulation of time. The delay is anywhere between 1 minute and 15 minutes. During the delay period, the recent User Activity records will have time, but the Timer field on the patient’s chart will not reflect this time.
The last process that takes place is the Overnight Work Duration Process which runs an audit overnight of the user activity records. This audit also populates the CallerIQ and Dashboard time from the prior day. Once everything is verified, the billing module runs again to ensure that all time is credited towards billing. This overnight process runs every night at 4:00 AM local time.
Automatic Logout
ChronicCareIQ will automatically log staff members out of the system if no action activities are detected. The default logout time for an account is 20 minutes. To change this auto-logout time, please have a ChronicCareIQ Admin contact [email protected] to approve an update.