ChronicCareIQ has enhanced the Call Detail Report to allow “Unrecognized Staff” to be identified and matched to a patient directly from this report. See the video above for a demo.

Staff can now click on the “Unrecognized Staff” entry and manually identify and link that call to the patient chart:

Use the pop up dialog to identify the Staff Member who made the patient call, document any necessary information to be placed in the patient chart, then “Resolve the Call” for processing:

This new ability to assign calls directly from our Call Detail Record should enhance workflows and reduce time involved for matching multiple instances of “Unrecognized Staff” calls.