Call Record Panel & Associated Task

This video provides an overview of the call record panel and the associated task. This task assists users in identifying calls with issues in ChronicCareIQ. Learn how to resolve calls to ensure call time is documented appropriately in the system.

CallerIQ time documentation will be displayed within the patient chart. The first method to view the documentation is on the monitoring graph. The data is indicated by a green triangle icon. Call documentation can be viewed by hovering on the green triangle icon. CallerIQ time is also documented in the Comments tab.

CallerIQ phone time is automatically included when determining billing time metrics and is included on the Monthly Billing Report. ChronicCareIQ can also generate reports using CallerIQ information to provide insights for your practice; such as call time per staff member, call time per patient, call time per month, etc. CallerIQ Reports are accessible via the Reports Tab and by selecting the Call Record option.

Please Note: The CallerIQ Feature must be activated on your account. If you would like more information regarding this feature, please contact [email protected].