Frank James Villalba – Business Development Team

First, open the Tenovi box.

Grab the gateway and its charging cord out of the box and plug in the gateway.

Next, take out your measurement devices.

Validate that each device has batteries properly inserted. If not, place the batteries in now.

First, open the patient’s chart

Go to the Devices tab within the patient’s chart

Click on the Add Device button

In the Add Device window, you should see the Manufacturer drop-down. Please select Tenovi from the drop-down

In the Device Model dropdown, select with device you’re trying to add

In the field called IMEI, you would enter the IMEI number that’s on the device.

In the Who Supplied Device drop-down, you would select Practice Dispensed or Patient Provided

In the Sync Measurements drop-down, you would select Previous and Future Measurements or Future Measurements Only

Once you’ve completed the required fields, click the Add Device button.

All patient information is removed from the device in the Tenovi Portal.

Gateway is removed from the device in the Tenovi Portal.

The device becomes ‘hidden’ in our system – effectively being removed from the patient.

When removing the device from the patient, the device will be moved to the Unlinked section of the device list within Tenovi. The device will have all of the measurements of the original patient. If you go to add that same device to another patient in CCIQ, a new device will be created in Tenovi with no knowledge of the previous patient’s measurements.

Here’s why that’s important: Imagine a patient is using a BPM for months and you then retrieve the device from them and add it to another patient. After adding it, you go to sync measurements from dates when the BPM was associated with another patient. Because we unlink the device, syncing will not retrieve any of the previous patient’s measurements.

Seamlessly connects to a growing list of Tenovi and 3rd party RPM devices

Transmits data to HIPAA-compliant Tenovi cloud through an LTE-M cellular network

Non-obtrusive visual reminders to improve adherence

Cybersecurity encryption and authentication

Connects to most carriers in North America to improve cellular reception

Measures systolic pressure, diastolic pressure, and pulse rate

FDA-cleared, CE, and EN certified with industry-leading accuracy

Large, easy-to-read digital display

Irregular heartbeat and body motion detection

Transmits data through a cellular network with the Tenovi Cellular Gateway

Measures weight up to 400lbs

FDA-cleared, CE, and EN certified with industry-leading accuracy

High-precision sensors with gravity correction

Auto-calibration

Transmits data through a cellular network with the Tenovi Cellular Gateway

Measures blood glucose

FDA-cleared, CE, and EN certified with industry-leading accuracy

A small sample size of 0.5uL and no coding

Large screen with an intuitive interface

Transmits data through a cellular network with the Tenovi Cellular Gateway

Measures oxygen saturation and pulse rate

FDA-cleared, CE, and EN certified with industry-leading accuracy

Multi-color LED

Real-time bar graph indicator

Transmits data through a cellular network with the Tenovi Cellular Gateway

Offer high-precision remote monitoring of PEF and FEV1 for asthma, COPD, and other respiratory conditions

FDA-cleared RTM device with industry-leading accuracy of PEF and FEV1 measurements

Measurements appear on the screen display within seconds

Bluetooth-enabled RTM device that automatically sends measurements to the Tenovi Cloud through the Tenovi Gateway

Contactless infrared thermometer ideal for high-risk and infection-prone patients

FDA-cleared RPM device with high-accuracy forehead or ear lobe measurements with auditory and visual fever warning

Features include child or adult mode, °C or °F readings, and automatic power-off

Bluetooth-enabled RPM device that automatically sends temperature data to the Tenovi Cloud

Gateway Data Storage

Blood Pressure Monitor (BPM) Data Storage

Simply take your readings as usual. The BPM will store them.

When you return home and the BPM is near your gateway again, it will automatically send all stored readings to your care team. You do not need to do anything else.

North American Roaming: The gateway uses the Vodafone network and has roaming coverage across North America. It will likely connect automatically in many locations (e.g., the Virgin Islands).

If the Gateway Doesn’t Connect: If the gateway cannot find a signal, don’t worry. It will continue to store all data from the BPM. You can manually send the stored readings later using the mobile app method below.

Your smartphone with Bluetooth enabled.

The Tenovi Gateway (powered on).

The free “Tenovi” app is installed from the Apple App Store or Google Play Store.

Open the Tenovi app on your smartphone.

Ensure Bluetooth is enabled on your phone.

Follow the in-app instructions to pair with your gateway. This typically involves scanning for devices and selecting your gateway.

Once connected, the app will automatically initiate the transfer of any stored readings from the gateway to your phone.

Your phone will then upload the data to the Tenovi cloud using its internet connection (Wi-Fi or cellular data).

Contact Tenovi Customer Support:

Tenovi also has support pages with many guides and videos

Sign into the account in question and navigate to the Device Invoices page using the patient dropdown

Click on Tenovi

In the dropdown, click Supplies

Find and select the patient you are ordering for and then click Next

At this point, if you are attempting to order supplies for an account without an active ASR plan in Tenovi, an exception will be thrown and you will be blocked from ordering.

Assuming, the account does have an ASR plan, then you will now have the option to select the supplies you wish to order.

Select the supplies you want to order and when you’re done, click Order

Depending on what occurred when hitting Tenovi’s servers to order the selected supplies, one of the following will have happened:

Finally, maybe a few supplies could be ordered, but for some reason, 1 or 2 supplies couldn’t be. In this case, an invoice will be created and appear however, the invoice will have a warning icon and be set to the State to Placed with Warning. You can click on the State for an explanation of which supplies could not be ordered.

Sign into your Tenovi account

On the left-hand navigation bar, click Client Special Orders

You should now see the button below on the upper right hand of your screen. Clicking the button will open a dialog for ordering supplies.