In ChronicCareIQ (CCIQ), phone numbers and extensions are manually entered and assigned to existing users. Each number or extension is linked to the appropriate user profile, ensuring calls are routed correctly and the phone system remains accurate and organized.
Adding Phone Numbers/Extensions
First, click on the Users tab & select Phone Numbers
Click Add Phone in the top right
In the Phone Type drop-down, you can select the following:
Extension
Phone Number
Label
Enter the phone number or extension (or Label) in the Phone Number/Extension(/Label) field
In the Staff Member drop-down, select the staff member to assign it to
Click the blue Add Phone button once you’re finished
You can also create a user profile for a staff member first, and then assign the phone number or extension:
Continue to the Next Page → CallerIQ: Call Exceptions List